Case studies

Case Studies 2024

The implementation of Lean Six Sigma for the optimization of robotic process  automation systems in financial service operations - Bart Lameijer, Liza de Vries, Jiju Antony, Jose Arturo Garza-Reyes, Michael Sony - Business Process Management Journal - Download (PDF)

Case Studies 2023

Quality and process improvement of the multidisciplinary Heart Team meeting using Lean Six Sigma - Paulien C Hoefsmit, Stijn Schretlen, Ronald JMM Does, Niels J Verouden, H Reinier Zandbergen - BMJ Open Quality - Download (PDF)

Case Studies 2021

Increasing efficiency in healthcare: a showcase in an orthopedic outpatient clinic - Andras Heijink, Jaap van den Heuvel, Marit Schoonhoven - International Journal of Lean Six Sigma - Download (PDF)

Case Studies 2016

Quality Quandaries: Improving a customer value stream at a financial service provider Alex Kuiper, Ruud van de Hoef, Marrije Wesseling, Bart Lameijer, Ronald Does Quality Engineering, 2016, 28(1), pp. 155-163. Download (PDF)

Case Studies 2015

	Quality Quandaries: Precision and Accuracy of Ear Thermometry Thomas Akkerhuis, Gerard Niemeijer, Albert Trip, Reinoud Gemke, Ronald Does Quality Engineering, 2015, 27(4), pp. 512-521. Download (PDF)
	Quality Quandaries: Increasing the First Time Fix Rate in a Customer Contact Center Inez Zwetsloot, Marly Buitenhuis, Bart Lameijer, Ronald Does Quality Engineering, 2015, 27(3), pp. 393-400. Download (PDF)
	Quality Quandaries: Realizing Strategic Focal Points at a Business School Thomas Akkerhuis, Charlotte Spanjaard, Susan Nuijten, Olav Berendes, Ronald Does Quality Engineering, 2015, 27(2), pp. 267-273. Download (PDF)
	Quality Quandaries: Improving Revenue by Attracting more Clients Online Inez Zwetsloot, Ronald Does Quality Engineering, 2015, 27(1), pp. 130-137. Download (PDF)

Case Studies 2014

Quality Quandaries: Improving the Overall Equipment Effectiveness at a Pharmaceutical Company Alex Kuiper, Michiel van Raalte, Ronald Does Quality Engineering, 2014, 26(4), pp. 478-483. Download (PDF)

Case Studies 2013

Quality Quandaries: Streamlining the procurement process at a media and entertainment company
Tashi Erdmann, Willem Janssen, Ronald Does
Quality Engineering, 2013, 25(4), 455-460
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Quality Quandaries: Deploying Operational Excellence at a Financial Service Provider
Jeroen de Mast, Benjamin Kemper, Astrid Wiltjer, Ronald Does
Quality Engineering, 2013, 25(3), 298-306
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Quality Quandaries: Shortening the Throughput Time of a Hospital's Billing Process
Marit Schoonhoven, Caroline Lubbers, Ronald Does
Quality Engineering, 2103, 25(2), 188-193
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Quality Quandaries: Reducing Work in Process at an Emergency Assistance Center
Tashi Erdmann, Helga Boessenkool, Lisette Hogewoning, Ronald Does Quality Engineering, 2103, 25(1), 78-84
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The usefulness of Lean Six Sigma to the development of a clinical pathway for hip fractures
Gerard Niemeijer, Elvira Flikweert, Albert Trip, Ronald Does, Kees Ahaus, Anja Boot, Klaus Wendt
Journal of Evaluation in Clinical Practice, 2013, 19(5), 909-914.
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Case Studies 2012

Impact of five years Lean Six Sigma in a university medical center
Gerard Niemeijer, Albert Trip, Klaus Wendt, Laura de Jong, Ronald Does
Quality Management in Health Care, 2012, 21(4), 262-268.
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Quality Quandaries: Reducing Overuse of Diagnostic Tests for Trauma Patients
Gerard Niemeijer, Albert Trip, Kees Ahaus, Klaus Wendt, Ronald Does
Quality Engineering, 2012, 24 (4), 558-563
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Quality Quandaries: An Efficient Public Sector
Joran Lokkerbol, Martijn Molenaar, Ronald Does
Quality Engineering, 2012, 24(3), 431-435
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Quality Quandaries: The Case of Premature Drill Wear Out
Jo Mooren, Jeroen de Mast, Ronald Does
Quality Engineering, 2012, 24(2), 354-359
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Quality Quandaries: Personal Injuries: A Case Study
Joran Lokkerbol, Martin Schotman, Ronald Does
Quality Engineering, 2012, 24(1), 102-106
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Case Studies 2011

Quality Quandaries: Design for Six Sigma: Method and Application
Jeroen de Mast, Gerjan Diepstraten, Ronald Does
Quality Engineering, 2011, 23(2), 204-2011.
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Lean Six Sigma in een ziekenhuis: de beschikbaarheid van infuuspompen
Ronald Does, Benjamin Kemper, Mariël Koopmans
Sigma, 2011, 11(2), 6-11.
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Quality Quandaries: Streamlining the Path to Optimal Care for Cardiovascular Patients
Marit Schoonhoven, Benjamin Kemper, Machteld Brilleman, Ronald Does
Quality Engineering, 2011, 23(4), 388-394
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Quality Quandaries: Cost and Quality in Postal Service
Benjamin Kemper, Saskia Koning, Thom Luijben, Ronald Does
Quality Engineering, 2011, 23(3), 302-308
Download (PDF)      Nederlandstalige case-beschrijving        

Quality Quandaries: Lean Nursing
Kim van Leeuwen, Ronald Does
Quality Engineering, 2011, 23(1), 94-99
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Case Studies 2010

Quality in Trauma Care: Improving the Discharge Procedure of Patients by Means of Lean Six Sigma
Gerard Niemeijer, Albert Trip, Kees Ahaus, Ronald Does, Klaus Wendt
The Journal of TRAUMA, 2010, 69(3), 614-619.
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Quality Quandaries: Improving the Invoicing Process of a Consulting Company
Tashi Erdmann, Manon de Groot, Ronald Does
Quality Engineering, 2010, 22(3), 214-221
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Quality Quandaries: A Gage R&R Study in a Hospital
Tashi Erdmann, Ronald Does, Soren Bisgaard
Quality Engineering, 2010, 22(1), 46-53
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Case Studies 2009

Reducing Start Time Delays in Operating Rooms
Ronald Does, Thijs Vermaat, John Verver, Soren Bisgaard, Jaap van den Heuvel
Journal of Quality Technology, 2009, 41(1), 95-109.
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Quality Quandaries: The Availability of Infusion Pumps in a Hospital
Benjamin Kemper, Mariël Koopman, Ronald Does
Quality Engineering, 2009, 21(4), 471-477
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Quality Quandaries: Efficiency Improvement in a Nursing Department
Jeanet Wijma, Albert Trip, Ronald Does, Soren Bisgaard
Quality Engineering, 2009, 21,222-228
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Principles of Exploratory Data Analysis in Problem Solving: What Can We Learn from a Well-Known Case?
Jeroen de Mast, Benjamin Kemper
Quality Engineering, 2009, 21(4), 366-375.
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Case Studies 2008 en eerder

Lean Six Sigma in financial services
Henk de Koning, Ronald Does
Int. Journal Six Sigma and Competitive Advantage, 2008, 4(1), 1-17.
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Lean Six Sigma in a hospital
Jaap van den Heuvel, Ronald Does, Henk de Koning
Int. Jnl. of Six Sigma and Competitive Advantage, 2006, 2(4), 377-388.
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Dutch hospital implements Six Sigma
Jaap van den Heuvel, Ronald Does, Soren Bisgaard
Six Sigma Forum Magazine, 2005, 4(2), 11-14.
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Six Sigma in a Dutch hospital: does it work in the nursing department?
Jaap van den Heuvel, Ronald Does, Thijs Vermaat
Quality and Reliability Engineering International, 2004, 20(5), 419-426.
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Six Sigma in Health Care: Lessons learned from a Hospital
Jaap van den Heuvel, Ronald Does, John Verver
International Journal of Six Sigma and Competitive Advantage, 2005, 1(4), 380-388.
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